Legal
Complaints
Last updated 3 November 2026
We want everyone who deals with us to be happy with the service they receive. If something has gone wrong, please tell us so we can put it right.
How to complain
You can complain by:
emailing info@tropex.co.uk
writing to Tropex, Tropikane Ltd, International House, 10 Beaufort Court, Admirals Way, London, England, E14 9XL
Please include your name, how we can contact you, and a short description of your complaint, with any relevant dates or reference numbers.
What happens next
We will acknowledge your complaint within 5 working days.
We aim to give you a full response within 4 weeks.
If we need more time, we will write to you to explain why and tell you when to expect our response.
About us
Tropikane Ltd trading as Tropex. Registered in England and Wales, company number 12170853. Registered office: International House, 10 Beaufort Court, Admirals Way, London, England, E14 9XL.